Reaching More Customers With a Simple Text Message

From The New York Times - ... Mr. Wolfe said the campaign is helping sales, although he declined to say how much. In future versions of the texting campaign, he said, the company would take a page from past marketing initiatives and include coupon codes for those who reply. The logic of that approach, he said, may be lost on more mainstream e-commerce executives.

“We sent out a mailer once that said text us back for a coupon code to get a free Moosejaw T-shirt with any order,” Mr. Wolfe said. “A real Internet business person would say it’s a mistake to do that, because the customer has to receive the e-mail, get on the phone and text us, then wait for the reply to get the code, then go back to the computer to put in their order.

“We could’ve just sent out a coupon code in an e-mail,” Mr. Wolfe continued. “But texting is cool enough that we were willing to risk some friction, knowing the upside was that people would talk about it in their dorm rooms.” | Read full article